FAQ

Product Availability

Product availability will be reflected on the product page. Not all products are available for order at this time. You may sign up for updates to be notified when a product becomes available.

Placing an Order

You will be able to place orders for products that are available at the time of your order. For products that are not available (coming soon, or out of stock), you will have the option to pre-order or join a waitlist. We strongly recommend that you review the product information prior to placing your order. Once submitted, orders cannot be canceled nor modified.

Product Care

Your accessory is crafted from 100% full grain leather. The leather is pre-treated to ensure its durability, however the look and feel of your accessory will evolve with time and product use. It is normal for leather to stretch, or show marks and color variations over time. If you experience minor stains/marks, you may gently wipe your accessory with a damp cloth. For other issues, take your accessory to a leather professional. Do not use harsh chemicals on your handbag.

Storing Your Product

All handbags come with a dust bag. Always stuff your handbag and store it in the dust bag when not in use. Avoid stacking items on top of your accessory that could distort its shape.

Warranty

TOMOLI will repair or replace any item found to be defective in material or workmanship, granted the defect occurs under regular use, and the product care instructions are followed. This warranty excludes damage from misuse or abuse, such as improper cleaning, exposure to heat, neglect, accident, alteration, fire, or theft.

Returns & Exchanges

You may request a return within 14 days of the purchase date.

  • the merchandise must be in new, resalable condition (inclusive of packaging).
  • we will provide you with a free shipping label and shipping instructions.
  • Your refund will be issued when we receive the merchandise.
  • For exchanges, submit a return request for the merchandise you would like to return, and place a new order for the replacement product.
Product Origin

TOMOLI products are designed in Minneapolis, MN, prototyped in Florence, Italy and produced in Istanbul.

Shipping Destinations

TOMOLI currently ships to the US and Canada only. Additional destinations will be added in the upcoming months.

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